Contact Me


Book Now:

Book an appointment with Sonya Randle Counselling using SetMore

You can find my offices at 7925 Redtail Place, Surrey

Larger Map

Payment Policy

Payment is required at the end of each session and 5% GST will be addied.  Payment methods accepted: cash, cheque, credit card, or E transfer by Interac. An e-transfer is a very easy way of sending money, straight from your account to mine. This is how it works:

  • The only assumption here is that you have online banking
  • Have a bank that belongs to the Interac system (a few credit unions don’t)

The first thing to do is to send me an email to: [email protected]

Extended Health Care Plans Coverage of Fees

Fees are not covered by BC Medical Services Plan but may be covered by some extended health plans. Please check to see whether your plan covers therapeutic services from a Registered Professional Counselor. For extended health insurance plans you will be required to pay and then with the receipt you may be reimbursed by the insurance carrier. Please check with your employer to see what their coverage includes. Those registered with Mental Health or Family and Children Services and who have a case worker can also be covered. With the case workers approval the counsellor will bill directly to that particular service.
Appointment Policies

Missed Appointments

Missed appointments represent a loss of opportunity for someone else to receive services from me. Therefore, I would appreciate it if you would let me know as soon as possible if you will not be able to make your appointment.

Cancellation policies

If you call to advise me of a change prior to 24 hours, there will be no charge. If you change your appointment within 24 hours, your appointment fee will be charged. If you miss your session completely then we will assume that you are delayed and will wait for you throughout the booked session and the full fee will be charged.

On line counselling may provide a viable option. Technology has become an essential part of all of our lives – it can even be useful in personal growth work. While using the internet as a mode of communication for therapy may seem somewhat unconventional, online video conferencing is an effective, confidential and convenient alternative to face-to-face sessions.  Using the computer to talk with a counsellor is similar to what you could expect from an office visit.

 On Line Counselling is suitable for you if you:

* are over 18 years of age

* have a good command of the English Language

* are not suicidal at the time of your call

The program I use is Skype, a free, high quality video conferencing program that allows us to see and hear each other using your computer and a webcam (and headset if you choose). Skype is free to download off the internet, easy to install and set up, is free of adware/malware/spyware etc and, most importantly, is confidential.

Online counselling with me using Skype is suitable for a large number of areas. Skype is effective for most of the issues people bring to me. However, personality disorders, bipolar, clinical depression and other serious disorders are not candidates for online counselling because in my opinion these require face-to-face sessions to be effectively treated.

If you are interested in seeing me ‘virtually’, I offer a free 30-minute setup session where we can meet one another and test Skype.

Is Skype Confidential?

Yes, all Skype sessions are encrypted to ensure privacy and confidentiality. You can read more about it on Skype’s website here.

Please be prepared for change and be ready to work. I will take your needs very seriously and treat you with respect, empathy, and professionalism. I will be recommending homework suited to help you on your journey toward healing and emotional health.

If this is you, please fill out the form on the contact page, giving as much detail as you can. In the comments, please include your reason for counselling. If you have a Skype account, please include your Skype name in the address field.

Rates are the same as in office counseling, as you will be given the same professional care and attention as if you were sitting across from me in my office. We will set an appointment and both agree to shut off other interruptions, such as phone, people and all distractions. You will be required to pay online through an interac e-transfer prior to our appointment.